Delayed Bag Workflow

This topic describes the overall process of managing delayed bags using WorldTracer.

Tip:

If enabled by your Coordinator, after you choose a match for a Delayed Bag File, WorldTracer guides you through the workflow to request the bag, suspend the file, and then close it.

Who	Action	See
Passenger	Travels on a flight, but their bag is not delivered on arrival. Reports the missing bag to the airline.
Agent at destination station	Checks if the bag has already been registered in WorldTracer.	Trace a Bag
Agent at destination station	Creates a Delayed Bag File for the passenger's missing bag or bags.	Create a Delayed Bag File
Agent at a previous station	Finds and forwards the bag to the destination station. Or: Finds an unclaimed bag, and creates an On-Hand Bag File to identify it.	Forward a Bag to Another Station Create an On-Hand Bag File (Unclaimed Bags)
WorldTracer	Begins tracing to match Delayed Bag Files with Forwarded and On-Hand Bag Files, using the details entered into WorldTracer. Identifies all potential matches in the System Matches folder in the Station Inbox, with a tag match or a matching score.	Baggage Tracing and Matching
Agent at destination station	Reviews and compares the system matches against the Delayed Bag File, and chooses the match. Transfers the chosen match to the Delayed Bag File.	Work from the Station Inbox Compare and Choose a System Match
	If the match is with an On-Hand Bag, requests the bag from the destination station.	Request an On-Hand Bag
	Suspends tracing of the Delayed Bag File. Note: A configurable option automatically suspends tracing of a Delayed Bag File when a forwarded bag matches the passenger name and bag tag number in the Delayed Bag File. If activated, you don't need to manually suspend tracing.	Suspend or Reinstate Tracing
Agent at a previous station	Responds to the request received in the Action Messages folder of the Station Inbox. Reflights the bag as a rush bag to forward the bag to its destination.	Forward a Bag to Another Station
Agent at destination station	Notifies the passenger that their bag has been found. Note: This is done automatically if the automated messages feature is activated in WorldTracer for your airline.	Contact Passengers
	Arranges for delivery or collection of the bag.	Deliver a Bag
	Closes the Delayed Bag File.	Close Files
WorldTracer or Agent at destination station	Informs the courier of bags to pick up for delivery.
Courier	Collects the bag and delivers it to the passenger.

More information

Baggage Repatriation Workflow